FAQ

Frequently Asked Questions

Everything you need to know about WOWGOGDA and the H1 Walking Pad Handle

🏋️ About the Product

What walking pads / treadmills is the H1 compatible with?
The WOWGOGDA H1 is designed with a universal fit. It is compatible with most walking pads and under-desk treadmills on the market, including popular brands like WalkingPad, UREVO, Sperax, Goplus, and more. The adjustable design accommodates various widths and configurations. If you are unsure about compatibility with your specific model, please contact us at support@wowgogda.com with your treadmill model and we will be happy to help.
How do I install the H1?
Installation is simple and requires no tools. The H1 is designed for quick assembly — most customers have it set up in under 10 minutes. The package includes a detailed user manual with step-by-step instructions. Simply position the base around your walking pad, adjust the height to your preference, and you are ready to go.
What is the maximum weight capacity?
The H1 supports up to 150kg (330 lbs). Built with aviation-grade aluminum alloy, it provides rock-solid stability for users of all sizes.
Can I adjust the height?
Yes! The H1 features a telescopic height adjustment system suitable for users between 150cm and 190cm (approximately 4ft 11in to 6ft 3in). You can easily adjust the height without any tools.
How heavy is the H1?
The H1 weighs approximately 8kg (17.6 lbs). Despite being lightweight and portable, it provides exceptional stability thanks to its premium construction and anti-slip foot pads.
What is the iPad stand compatible with?
The built-in stand is compatible with most tablets and iPads, including iPad Mini, iPad Air, iPad Pro, Samsung Galaxy Tab, and other tablets. It securely holds devices while you walk, making it perfect for video calls, reading, or watching content.

📦 Orders & Shipping

How much does shipping cost?
We offer FREE worldwide shipping on all orders — no minimum purchase required. Your order will be shipped with full insurance and a tracking number.
How long does delivery take?
Delivery times vary by region: US 7-14 business days, Europe 10-20 business days, Asia 5-10 business days, Rest of World 15-30 business days. Orders are processed within 1-3 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are secured with industry-standard SSL encryption.
Can I track my order?
Absolutely! Once your order ships, you will receive an email with a tracking number. You can use this to track your package in real-time through the carrier website.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund. The product must be in its original condition and packaging. Please contact support@wowgogda.com to initiate a return.

🏢 About WOWGOGDA

What is WOWGOGDA?
WOWGOGDA is a Singapore-based brand specializing in innovative fitness accessories. Our mission is to make home fitness safer, more productive, and more enjoyable. The H1 Walking Pad Handle is our flagship product, designed to transform the walking pad experience.
Where are your products manufactured?
Our products are designed in Singapore and manufactured in our partner facilities in China, where we maintain strict quality control standards. Every unit undergoes rigorous testing before shipping.
Do you offer a warranty?
Yes, all WOWGOGDA products come with a 2-year manufacturer warranty. This covers defects in materials and workmanship under normal use. If you experience any issues, please contact our support team.

Still Have Questions?

Our support team is here to help. Reach out and we will get back to you within 24 hours.

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